We want you to be 100% happy with your purchase. If for any reason you are not satisfied we will gladly exchange, replace, refund (if applicable) your purchase within 10 days of your packages delivery confirmation in unworn condition - a few exception (see below for non-returnable items and items arriving damaged).
You should contact us within 2-3 days of receipt of your order for RA (Return Instructions).
We kindly ask that our customers refrain from purchasing multiple items to decide which will work best, while planning to return the rest. This is due to our large selection and low prices. Only one return is accepted per headpiece and per jewelry.
EARRINGS are non-returnable or ex-changeable. NO RETURNS, CANCELLATIONS OR EXCHANGES WILL BE ACCEPTED
Email us at firstname.lastname@example.org for return instructions
Merchandise must be unused, undamaged, and in saleable condition. Merchandise that is returned in non-saleable condition will be sent back to the customer. Postage, shipping and handling charges are not reimbursable -- NO RETURNS/EXCHANGES AFTER WEDDING DATE
There is a 15% return fee on all applicable returns. We do not refund shipping. We apologize but the restocking fee is justified as it takes time out of our busy day to receive and unpack the item, inspect it for damage, return it to inventory, update our inventory, unpack the item, this is cost to us. Also if a free shipping coupon code was used or if the order is now less than the 100.00 due to the return a shipping charge of $8.95 will be deducted from the return, this is our cost to ship the initial item out to you which you are now returning.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, you need to ship back the item/s (paid by customer), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Insurance is available for purchases to cover damaged purchases.
Maplewood Bridal is not liable for lost or stolen packages. VIP insurance is available for purchase.
Exceptions / non-returnable items
Certain types of items cannot be returned, EARRINGS are non-returnable, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale/promo, custom orders digital items or gift cards.